Air source heat pumps were often promoted as a low‑cost, energy‑efficient alternative to traditional heating, but many homeowners were left with systems that underperform, cost more to run than expected, or were installed incorrectly. In some cases, key information about noise levels, suitability, running costs, or required property upgrades was never properly explained at the point of sale. Our air source heat pump claims service helps identify whether you were mis‑sold, misinformed, or left with a system that simply doesn’t deliver what you were promised. Working alongside authorised claim partners, we assess your situation and guide you toward potential redress if your installation was not fit for purpose or sold under misleading claims.
Common Heat Pump Issues
- Higher‑than‑promised running costs and disappointing efficiency
- Systems that struggle to heat the home or maintain stable temperatures
- Incorrect sizing or poor installation leading to constant faults
- Noise levels far louder than explained at the point of sale
- Missing or misleading information about required property upgrades
- Finance agreements that were rushed, unclear, or mis‑explained